Customer service
Returns & exchanges
Returns
It doesn’t fit or you don’t like it?
Even though we are constantly improving our product descriptions, images and size information, sometimes something doesn’t fit or doesn’t meet your expectations.
No problem!
You are welcome to examine the goods thoroughly for 14 days. Within these 14 days you can easily return or exchange the items.
Please send your return in the original packaging and in a non-activated state with a completed return slip to the following address:
asuri GmbH
c/o Retoure pervormance
Industriestr. 19
71706 Markgröningen
You can download the return slip HERE as a pdf.
Exchange
You are welcome to exchange ordered goods in a non-activated state and in the original packaging within 14 days without any problems. To do this, please note on the return slip the desired item, color and size that you would like to have sent again.
After receiving your return, our shipping department will process the exchange.
Good to know…
Shipping as well as returns are not free of charge with us, we will gladly explain why:
There are studies about the fact that people are more conscious, sustainable and environmentally aware when you have to pay the postage yourself.
Most stores offer free return shipping, which leads to very high return rates and thus high CO2 emissions. When we charge shipping costs, we deliberately reduce order volume, sales, and thus automatically our profit.
We have deliberately decided against postage-free delivery as well as free returns, as our company has already been climate-neutral since 2013 and we would like to work as climate-friendly as possible. As a developer and producer of cooling apparel, we don't want to fuel climate change any further. That's why we try to turn all the screws we can to keep our carbon footprint as low as possible. This includes upcycling fibers, hardly any flights, renewable energy and ensuring climate-friendly shipping and much more. And we offset the rest through social climate projects with internationally recognized standards.
You can download the return form HERE as a PDF, print it out and enclose it with your return.
If you receive the wrong product despite our careful quality control, please send us the incorrectly delivered item with a note on the return slip. Of course, you will receive a prepaid return label from us for the return. Please contact us using the contact form.
Please indicate on the return slip whether you would like an exchange or a refund. You can also conveniently download and print the return slip HERE.
We can cancel or change your order as long as the goods have not been shipped. Therefore, please contact us as soon as possible with your cancellation or change request.
Any questions left?
If you have any questions about returns and exchanges, we are happy to help. You can find our numerous contact options HERE.
